How Can We Help?

How do I get an SD Academy account?

Accounts are created by your HR or L&D team after your joining formalities are complete. You do not self-register. Contact your HR department if you have not received your login details within 3 working days of your joining date.

I forgot my password. How do I reset it?

Contact your HR or L&D team at support@sdacademy.co.in or call +91 9000 55 5155. A password reset will be processed within 4 business hours.

My account is locked. What should I do?

After multiple failed login attempts, your account is automatically locked for security. Contact support to unlock it. Response time: 4 business hours.

I have been transferred to a different department. Will my account be updated?

Yes. When HR processes your transfer in the employee master, your SD Academy account will be updated with the new department and role. A new learning path based on your new role will be assigned. Contact support if the update has not happened within 3 working days of your transfer date.

Can I access SD Academy on my mobile phone?

Yes. SD Academy is accessible on any modern mobile browser. For the best experience, use Chrome or Safari on a current version of iOS or Android.

Why are certain courses mandatory?

Mandatory courses cover essential topics such as group induction, company policies, EHS safety, and compliance. They are a baseline employment requirement and must be completed by the stated due date.

I was assigned a course that is not relevant to my role. What should I do?

Raise a support ticket or contact your HR administrator. They will review your role mapping and adjust the course assignment if appropriate. Do not simply ignore an assigned course.

My lesson progress was not saved. What happened?

Progress is saved automatically at regular intervals. If progress was lost, this may be due to an interrupted internet connection. Reconnect and reload the lesson — completed sections should restore. If the problem persists, contact technical support.

Can I select and take elective courses?

Yes, where elective courses are available in your learning catalogue, you may self-enrol. Speak to your manager or HR team about which electives are recommended for your career development.

What is the passing score for assessments?

The minimum passing score is specified within each course. Most assessments require a minimum of 70%, though compliance and safety assessments may require a higher score. Refer to the course details for the exact requirement.

Can I retake a failed assessment?

Most assessments allow retakes after a waiting period. The number of permitted attempts and the waiting period are stated in the course details. If you have used all available attempts, contact your HR or L&D administrator to discuss next steps.

I believe my assessment was graded incorrectly. How do I raise this?

Submit a support ticket through SD Academy (after login) or email support@sdacademy.co.in with your name, course name and the specific question or score you believe is wrong. We will review it within 2 business days.

My manager needs to approve my assignment. What do I do?

Some courses require your manager to review and sign off a practical submission before the course is marked complete. Your manager will receive a notification. If approval has been pending for more than 3 working days, contact your manager directly or raise a support ticket.

When will I receive my certificate?

Certificates are issued automatically when all course completion criteria are met — including assessment passing, SOP acknowledgment and, where required, manager sign-off. If a certificate is not issued within 24 hours of meeting all criteria, contact support.

There is an error on my certificate (name, date, etc.). How do I get it corrected?

Email support@sdacademy.co.in with your name, employee ID, certificate ID and the correction required. Expected resolution: 2 business days.

Can someone verify my SD Academy certificate after I leave the company?

Yes. Certificate records are permanently archived. A certificate-verification service will be made available on this website. Share your certificate ID with the verifying party.

I need to access an SOP that is not visible in my profile. What should I do?

SOPs are assigned based on your role, department and company. If you need access to an SOP outside your current assignment, speak to your manager or HR representative, who can request an update to your access level.

I have acknowledged an SOP but the system still shows it as pending. What do I do?

Clear your browser cache and reload the page. If the status does not update within 1 hour, raise a support ticket. Provide your name, employee ID and the SOP document ID.

I believe an SOP contains an error. How do I report it?

Submit a content correction request via support. Your report will be routed to the document owner for review. Do not share the SOP externally while the correction is pending.

A video is not loading. What should I try?

• Check your internet connection speed. Video content requires a minimum of 5 Mbps.
• Refresh the page and try again.
• Try a different browser (Chrome is recommended).
• Clear your browser cache.
• If the problem persists, raise a technical support ticket.

The page is showing an error. What should I do?

Note the error message or take a screenshot. Try refreshing the page. If the error persists, email support@sdacademy.co.in with the screenshot, your browser name and version, and the page URL. Expected response: 4 business hours.

Which browsers are supported?

SD Academy supports the latest two major versions of: Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari. Internet Explorer is not supported.